Returns & Refunds

Seven-day inspection

You have seven days from delivery to live with a piece. If it is not right, write to us within those seven days; we collect it at our cost, in its original packing, and refund the full price to your original payment method within 7 working days of the piece reaching the estate in unchanged condition.

Damage in transit

Damage reported within 48 hours of delivery, with photographs, is ours entirely: repair by the workshop, or a full refund. A repaired piece keeps its number; a refunded piece returns to the register.

Cancellations

An order may be cancelled at no cost any time before dispatch — write to us. After dispatch, the seven-day inspection applies instead.

What is not a defect

Grain, colour variation, knots, checks and live edges are the material itself and are shown in each listing's photographs. The refund policy covers them only when the delivered piece materially differs from its listing.

Refund timelines

Approved refunds are initiated within 7 working days and reach your account per your bank's timelines (typically 5–7 working days for UPI and cards).